What to Do When Your Beats(R) Are Broken

If you have a pair of Beats by Dre headphones, chances are they have been broken before. You may have had a warranty or simply had to replace them. In this post, I’m sharing my experience with getting a pair repaired.

This post was sponsored by Joe’s Gaming & Electronics and we received free service. We were not required to offer a positive review. All opinions are mine.

I am almost willing to bet that you have either broken your Beats (or other headphones) or know someone that has. In fact, my son’s, my nephew’s, and my husband’s all had problems with the pads.

My son is 13, so of course, he uses headphones. He listens to music, plays games, and communicates with his friends via phone, but mostly by text.

Related: Best Gift Ideas for 14- and 15- Year Old Boy

My nephew is 21, was taking college courses last semester and worked. He spent a lot of time working on homework assignments or riding the city bus back and forth to school, to work, or to meet up for a ride home.

My husband works for a national delivery company, so he spends the day working alone and driving in his truck. He loves to listen to books on Audible or music to spruce up his day.

My husband’s Beats had just been purchased in May online.

I advised Beats Support that I was concerned because this is the third pair of Beats, purchased for a different individual, and each gets this same problem:

• Purchased purple Solo 1 from Target for Christmas, same problem.
• Purchased black Solo 2 (with cord) in February, within a couple of months, same problem.
• Now these Beats purchased in May, same problem.

Again three different pair and three different individuals using them.

I found it very strange that all three of them had the same experience with three different models of Beats. I contacted Beats’ support and after several rounds of messaging, they told me that my husband’s headphones were no longer under warranty because they weren’t purchased from an “authorized dealer.”

This is what Beats Support said:

The seller listed is not an authorized Beats seller so we can get these set up for service for $129 plus shipping and taxes. Service takes about a week to complete and we do send you a never before worn pair as a replacement.

I would have thought that they would have wanted to get to the bottom of why their headphone design was causing their customers to experience the same problem, but apparently, I was wrong.

That’s where Joe’s GE Repair comes in. My husband did an online search for “Beats repair” and found their site. Starting at just $35, Joe’s will repair your Beats promptly and ship them back to you. My husband said their online form was easy to use and that he received a follow-up call to inquire about his order.

Fix Beats by Dre

• Fix Beats by Dre
• iPhone Repair

Joe’s makes it easy. On their online form, you simply select the type of problem you are experiencing, input your contact info, and ship them. Upon receipt, Joe’s will have one of their technicians contact you immediately. Then, they verify the problem and get to work on the headphones. Repairs are usually completed within 24-48 hours. After payment is received, they ship them back.

I knew that my husband would be thrilled to have the opportunity to fix his Beats and we sent it to them. That was on a Friday (via USPS Priority Mail). Joe’s received them on Monday. Joe’s usually repairs items within 24-48 hours after receiving them. So, by the following Friday, we had the Beats back. They looked perfect!

You could not even tell it had ever been damaged. And the fact that they returned them back to us within a week’s time was incredible! Not to mention, the customer service was superb and, although it’s not necessarily a service I am looking forward to using again, I will send future broken Beats to them as well.

Joe’s GE Repair not only fixes Beats, they also sell headphones, Beats accessories, laptops, phone cases, screen protectors, and video games. They also repair iPhones and buy your old electronics.

iPhone Repair

Joe’s GE Repair also offers iPhone repair. Although everyone in my house is an Android user (specifically Samsung phones), I thought you would want to know about that service, too.

About Joe’s GE Repair

They offer free return shipping and a 45-day limited warranty on refurbished or pre-owned products and repairs and a 30-day happiness guarantee on new products.

But don’t take our word for it, you’ll see many customers who have raved about Joe’s services online: Joe’s Gaming & Electronics on Facebook or follow @JoesGE on Instagram to learn more about the services they can provide.